Cancellation Policy


Once you have confirmed your booking with your deposit, the following cancellation policy applies:


100% refund minus deposit is given to any cancellations made with 14 or more days notice.

50% refund minus deposit is given to any cancellations made with 7-14 days notice.

0% refund minus deposit is given to any cancellations with less than 7 days notice.


In the case of illness of a freelance therapist or circumstances beyond the control of The Pure Pamper Company, The Pure Pamper Company reserves the right to cancel the without prior notice.


In the event of cancellation due to illness of a freelance therapist, The Pure Pamper Company will endeavour to provide an alternative freelance therapist. Although the best attempt to provide a replacement will be made, the client acknowledges that this may not be possible.


In the event of The Pure Pamper Company cancelling any bookings, a full refund or alternative date will be offered.


All refunds will be repaid within 10 days of the cancellation date.